As you know, our bookings are done by time instead of a window like other services. Due to this, it is very important that we stay on schedule, so that every other client is serviced on time.
This policy provides the client with a 5 minute grace period, after this the driver will leave and head to the next client. The exception to this, is if we are contacted prior to the pick up time to inform us of any delay. If this is done, we will provide an extra 2-3 minutes before the driver must leave.
If you have a "Place Holder" return (a return that shows in the confirmation email as "Place Holder") a driver will be sent when available after you have contacted us for return.
If you have an email on file, you will receive an email notification of your booking 48 hours prior to the appointment.
We understand that unplanned issues can come up and you may need to cancel your scheduled trip/service. If this happens, we respectfully ask for scheduled appointments to be cancelled at least 24 hours in advance. This can be done by texting/calling our office at (705) 331-5581 9am-9pm or emailing firstname.lastname@example.org emails are answered as quickly as possible.
Our Staff want to be available for your transportation needs and the needs of all our clients. When a client is not available for a scheduled appointment, another client looses the opportunity for that appointment time. Although cancelations have always been handled on an individual client basis, circumstances have caused us to enforce a policy for no show and late cancellations.
As of May 1st 2022, there will be a cancellation charge for any trip or service booked for any no show appointments or services not cancelled within 24 hours of the booked time.
Thank you for being a valued client and for your understanding and cooperation as we institute this policy. This policy will enable us to open otherwise unused appointments to better the needs of all clients.
We do understand that there are times situations happen that are out of your control. Please contact us if this should happen and we will handle it on a per client basis.